Shipping Policy

Effective Date: 21 March 2026
Website: ProudlyIndia.in
Company: Vedhex Private Limited

1. Order Processing Time

• All orders are processed within 1–3 business days
• Handcrafted/made-to-order items may take 3–7 business days, and bulk orders will take weeks, as mentioned in product descriptions.
• Orders are not shipped on Sundays or public holidays

2. Shipping Coverage

We currently ship:

• Across India

If your location is not serviceable, the order may be cancelled and refunded.

3. Shipping Charges

• Free shipping (if applicable) will be clearly mentioned on a single product or a combination of products.
• For bulk shipments, Shipping charges are calculated based on package weight, dimensions and delivery location, and we provide pay-on-delivery for bulk shipments. 

4. Estimated Delivery Time

Domestic Orders (India)

• Metro cities: 2–5 business days
• Other locations: 4–8 business days

International Orders

 visit our website www.proudlyindia.com

5. Tracking Information

• Once shipped, tracking details will be shared via:
  • Email / SMS / WhatsApp

Customers are responsible for tracking their shipment.

6. Delivery Delays

ProudlyIndia is not liable for delays caused by:

• Courier companies
• Weather conditions
• Customs clearance (international orders)
• Incorrect shipping details provided by customer

7. Address Accuracy

• Customers must provide complete and accurate shipping details
• In case of:
  • incorrect address
  • failed delivery attempts

Reshipping charges will be borne by the customer

8. Delivery Attempt Policy

• Courier partners will attempt delivery 2–3 times
• If undelivered:
  • shipment may be returned to origin
  • reshipping charges apply
  • The refund will be processed only deducting the shipping charges

9. Damaged Shipments

• Customers must record a proper unboxing video
• Claims without video proof will not be accepted

If damage is verified:

• Replacement will be provided as per Return Policy

10. Partial Shipments

• Orders may be shipped in multiple packages
• No extra shipping charges for split shipments (if from our side)

12. Refused or Undelivered Orders

If customer:

• refuses delivery
• fails to accept order

Then:

• shipping + return charges will be deducted
• balance (if applicable) may be refunded as store credit / bank credit

13. High-Risk Orders

We reserve the right to:

• delay or cancel orders flagged as high-risk
• request additional verification before shipping

14. Contact Information

📧 Email: [email protected]
📱 WhatsApp: +91 8072295104